Cancellation/Refund Policy
At Medallion, we strive to ensure that our customers are satisfied with their purchases and services. This Cancellation/Refund Policy outlines the terms under which you may cancel your order or request a refund.
1. Cancellation Policy
1.1 Order Cancellation by Customer
- Before Processing: You may cancel your order at any time before it is processed by contacting our customer service team. If the order has not been processed, you will receive a full refund.
- After Processing: Once an order has been processed and shipped, it cannot be canceled. In such cases, you may need to follow our return process to receive a refund.
1.2 Order Cancellation by Medallion
We reserve the right to cancel any order at our discretion, for reasons including but not limited to:
- Suspected fraudulent activity.
- Errors in pricing or product descriptions.
- Inability to fulfill the order due to stock unavailability.
If we cancel your order, you will be notified, and a full refund will be issued.
2. Refund Policy
2.1 Eligibility for Refunds
Refunds may be issued under the following circumstances:
- Product Defects: If the product you received is defective or damaged, you may request a refund or exchange. Please notify us within a day of receiving the product.
- Non-Receipt of Product/Service: If you do not receive the product or service within the promised delivery time, you may request a refund.
- Service Dissatisfaction: If you are dissatisfied with a service provided by Medallion, please contact us within a day of receiving the service to discuss your concerns. Refunds will be considered on a case-by-case basis.
2.2 Refund Process
To request a refund, please follow these steps:
- Contact Us: Reach out to our customer service team at +91 92076 99900 with your order details and the reason for your refund request.
- Return the Product: If applicable, return the product in its original condition and packaging. You will be responsible for the return shipping costs unless the product was defective or damaged upon receipt.
- Refund Approval: Once we receive your request (and the returned product, if applicable), we will review it and notify you of the approval or rejection of your refund.
- Processing Time: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.
3. Non-Refundable Items/Services
The following items or services are non-refundable:
- Products that have been used, altered, or damaged by the customer.
- Digital products or services that have been fully delivered or downloaded.
- Any product or service specifically marked as non-refundable at the time of purchase.
4. Late or Missing Refunds
If you haven’t received a refund after the processing time:
- Check Your Bank Account: First, check your bank account again.
- Contact Your Credit Card Company: It may take some time before your refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at +91 92076 99900
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5. Changes to This Policy
We may update this Cancellation/Refund Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on our website with the effective date.